Refund and Returns Policy
At MetroBud Merch, all of our products are made to order through Printful, which means each item is custom-made specifically for you. Due to this, we do not accept returns, exchanges, or offer refunds unless there is a defect or issue with your order.
1. No Returns or Refunds
- All sales are final. We do not accept returns or offer refunds for change of mind, incorrect sizing, or buyer’s remorse.
- Because each item is made to order, we cannot restock or resell returned products.
2. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@metrobudnyc.com with:
- Your order number
- A clear photo of the issue
- A description of the problem
Once we review your request, we will determine if a replacement or partial refund is applicable.
3. Memberships & Digital Products
- Membership purchases are non-refundable under any circumstances.
- If you have questions about your membership, contact us at contact@metrobudnyc.com
4. Order Modifications & Cancellations
- Orders cannot be modified or canceled once they are in production. Please double-check all details before placing your order.
5. Contact Us
If you experience any issues with your order, reach out to our support team at contact@metrobudnyc.com While we cannot process returns, we will do our best to assist you with any concerns.